Returns & Refunds

Need help with your VEMORIA order? Start with our Contact page and include your order number.

30-day return requests

You can request a return within 30 days of delivery. For a change-of-mind return, your cap must be unused, unworn and in its original packaging. Keep your order confirmation or another proof of purchase.

How to start a return

Contact us before sending anything back. We will provide return instructions and the correct return address. Return shipping is your responsibility unless the item arrived damaged, faulty or incorrect. Please keep proof of postage and tracking.

Damaged, faulty or incorrect items

Contact us with your order number and clear photos of the item and packaging. We will review the issue and arrange the appropriate replacement or refund. Do not use a cap that is damaged or leaking.

Refunds

After the returned item is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.

Exchanges and cancellations

If you would like a different color, contact us for help with the available options. For cancellations or order changes, reach out as soon as possible. We cannot promise changes once fulfillment has started.

Your consumer rights

This policy does not limit any rights you have under applicable consumer law, including rights relating to faulty goods or any statutory cancellation period.